How to gain friends and influence others5/10/2023 Carnegie argues the best way to make someone feel important is to be curious about them. We don’t do this with false flattery or brown nosing - there is nothing worse than an office suck-up. The Big Secret of Dealing with People is making everyone feel important. Let’s follow Benjamin Franklin’s wise advice: “I will speak ill of no man… and speak all the good I know of everybody.” Principle #2: Make people feel important with curiosity Skinner proved that when animals are rewarded for good behavior, they learn faster than animals punished for bad behavior. However, Carnegie argues we cannot change behavior with threats or punishments. When you don’t agree with someone, feel they have done wrong, or need to give someone negative feedback, it’s hard not to be critical. Criticism more often is met with resentment than behavioral change. If You Want to Gather Honey, Don’t Kick Over the Beehive. Principle #1: Don’t criticize, condemn or complain When you walk into the office or email a colleague or go to a networking event, you always should use these three basic people principles. Part I: Fundamental Techniques for Handling People In this post, I want to give you the summary for the workplace, professional relationships and the business environment. Dale Carnegie’s quintessential principles from his groundbreaking book How to Win Friends and Influence People have stood the test of time.
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